KUB Storm Preparations

Communications Director

Eric Vreeland
evreeland@knoxvilletn.gov
(865) 215-3480

400 Main St., Room 654A
Knoxville, TN 37902

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KUB Storm Preparations

Posted: 02/11/2014
February 11, 2014 - Preparations are underway to prepare for the predicted inclement weather over the next several days. KUB will continue to monitor forecasted weather conditions and implement our storm plans accordingly. Just as KUB is taking steps now to prepare for the outages that may come, they want to help customers prepare by providing information on what to expect and how to stay safe during extended outages.

If there is a heavy, wet snow, restoring power will be a multi-day event. KUB asks that you plan accordingly and be patient as their crews work as quickly as they safely can to restore power.

Crew Strength
KUB will maintain appropriate staffing levels and can call in additional resources as conditions warrant.

Online Outage Map
Please refer to this map for the latest outage numbers. The information refreshes every 15 minutes. Remember to refresh your computer or mobile device to get the most current outage totals if you have had the outage map page open for an extended period. View Online Outage Map at www.kub.org/wps/portal/Customers/outagemap

Reporting an Outage
Please report all power outages immediately to KUB to ensure you are on the list for repairs. Click on the Report an Outage link on the KUB website homepage or call 865-524-2911 or 1-800-250-8068 to report outages. KUB would also like to remind customers that we do not check Facebook postings to gather information on the locations of power outages.

Be sure KUB has your correct phone number. That will enable you to report outages quickly and easily on our automated outage line. It will also help KUB contact you to verify whether your power has been restored. You can update your number in your profile on www.kub.org or by calling 865-524-2911. (You will need to register, if you haven't already.)

KUB determines the order of restoration in the following sequence: Critical system loads that include communications systems, water/wastewater pump stations, hospitals, and other services vital to public welfare. Transmission lines (the backbone of the electric system) serving large numbers of customers. Substation equipment that can impact large numbers, as well. Distribution lines serving subdivisions, large housing areas, and commercial areas. Service lines and transformers that serve small numbers of customers. Service lines and transformers serving individual customers.

Tree Pruning
KUB prunes trees in our service area on a three- to four-year cycle to help provide safe, reliable electric service. The pruning can help prevent limbs falling on lines in storms like we are facing. It does not, however, help prevent damage from trees that fall due to ice buildup.

Winter Storm Safety Tips
Storm tips are also available at our website www.kub.org. And the Red Cross has tips on its site at http://www.redcross.org/news/article/American-Red-Cross-Offers-Winter-Storm-Safety-Tips.

Stay Away from Downed Power Lines/Contact with Trees and Limbs

As restoration efforts continue, KUB advises customers to stay well away from any downed power lines, as they may be energized. Also be mindful that trees leaning on power lines, utility poles, and related equipment can conduct electricity, and avoid contact. Trees and limbs on the ground may be in contact with energized power lines and may pose a threat as well. Additionally, KUB reminds customers to stay at least 25-feet from the work area for their safety and the safety of our crews.

Use Portable Generators Properly
Generators should be installed and inspected by licensed electricians. Improperly installed generators can be a safety hazard to utility workers as well as to homeowners. Never connect the generator to your home's main wiring circuit. Disconnect your home from the power system before hooking up a generator. If you don't, electricity may flow backward into the power lines, endangering you, your neighbors, and the linemen who are working to restore power. Locate the generator in a well ventilated area, preferably outside your home. Gasoline-powered generators can produce deadly carbon monoxide. Plug appliances directly into the generator. Use extension cords if necessary, but do not exceed the recommended wattage noted on the generator.