Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for November 2017

Reports in PDF format
November 2017 [PDF]
October 2017 [PDF]
Third Quarter of 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
Second Quarter of 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 289 91.70%
Solid Waste 342 81.00%
Infrastructure: Engineering
Traffic 119 64.60%
Civil 12 100.00%
Stormwater 38 92.10%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections/Zoning 51 82.40%
Municipal Court 117 88.90%
Codes Enforcement 1007 95.90%
Parks & Recreation
Parks & Recreation 18 100.00%
TOTAL SERVICE REQUESTS 2226 90.90% *

*As of 12/29/17 there are still 86 total service requests open for the month of November

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in November 2017


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 837 17.50
Solid Waste: Missed Trash Pickup 268 5.20
Municipal Court 117 1.60
KUB Referral 81 0.50
Abandoned Vehicle 75 10.50


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 11,267
Average Answer Time 23 Sec.
Grade of Service (Calls answered in 20 sec. or less) 82%