Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

  • Share on Facebook
  • Share on Twitter
  • Share on Google+
  • Share via Email
MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for August 2017

Reports in PDF format
August 2017 [PDF]
July 2017 [PDF]
Second Quarter of 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 609 87.53%
Solid Waste 567 95.77%
Infrastructure: Engineering
Traffic 242 66.94%
Civil 30 100.00% 
Stormwater 69 100.00%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections 91 75.82%
Zoning 15 46.67%
Codes Enforcement 2156 95.70%
Parks & Recreation
Parks & Recreation 35 100.00%
TOTAL SERVICE REQUESTS 4185 92.50% *

*As of 10/03/17 there are still 287 total service requests open for the month of August

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in August 2017


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 1964 17.1
Solid Waste: Missed Trash Pickup 468 2.7
Municipal Court 137 1.6
Codes Enforcement: Structure Complaint 105 4.6
KUB Referral 100 .5