311 Director

Russ Jensen
(865) 215-4311

400 Main St., Room 659
Knoxville, TN 37902

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311 LogoThe 311 Call Center is open Monday-Friday 7 a.m. to 5 p.m. except for holidays.

If your wireless or landline phone carrier cannot directly access the City's 3-1-1 Call Center, you can reach us by dialing 865-215-4311.

Bell South, TDS Telecom, Frontier, US Cellular, NEXTEL, NuVox, Knology, Charter, Comcast, AT&T, Verizon, Sprint and SETEL carriers currently offer 3-1-1 services to their customers. 

Call 311 or 215-4311 or send an email to 311office@knoxvilletn.gov

Dial 3-1-1 to Access Info on These City Services & More!

Athletics Garbage Complaints Recycling
Brush Pickup Leaf Pickup Solid Waste Information
Codes Enforcement Parking Tickets Street Light Outages
Dead Animal Pickup Parks & Recreation Storm Drains
Dirty Lot Cleanup Pothole Repair / Streets Street Cleaning

Call 3-1-1 to Find Out When Leaf Pickup is in Your Neighborhood

Customer Service is what the City of Knoxville 311 center is all about. City residents can dial 3-1-1 to access information about services provided by the City.

Opened in May 2005, the center serves as an easy-to-use direct line to Knoxville government and is designed to help the administration ensure that services are being delivered efficiently.

Mayor Rogero with 311 staff
Mayor Madeline Rogero with 311 Customer Service Representatives
When citizens call 311, a customer service representative will enter their service request into the City's advanced tracking system and submit it to the appropriate City department immediately. All requests for service will have a tracking number so customers can check the status and get updates on theirrequest. 
Knoxville's 311 can also provide City managers with detailed reports that includes such information as response times, action taken, maps and other data to assist them in better deploying resources and to make the delivery of City services more efficient. 

Information about events occurring in Knoxville, including Boomsday, Christmas in the City and Festival on the Fourth is also available by dialing 3-1-1. 

About 200 cities and counties across the country have implemented 311 in various forms to handle non-emergency calls since the Federal Communications Commission approved the number's use in 1997.

Knoxville's 311 receives approximately 250,000 calls per year and is one of the most cost efficient centers in the country.