Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for July 2017

Reports in PDF format
July 2017 [PDF]
Second Quarter of 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 462 98.50%
Solid Waste 630 88.42%
Infrastructure: Engineering
Traffic 305 71.26%
Civil 25 100.00% 
Stormwater 43 100.00%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections 51 75.00%
Zoning 8 87.50%
Codes Enforcement 1997 94.70%
Parks & Recreation
Parks & Recreation 27 74.10%
TOTAL SERVICE REQUESTS 3548 94.38% *

*As of 08/28/17 there are still 208 total service requests open for the month of June

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in July 2017


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 1816 15.9
Solid Waste: Missed Trash Pickup 539 2.7
Public Service: Courtesy Box Dumpster Request 92 42.5
Codes Enforcement: Structure Complaint 88 4.3
Codes Enforcement: Abandoned/Junk Vehicle 80 12.3