Performance Measures

311 Director

Russ Jensen
311Office@knoxvilletn.gov
(865) 215-4311

400 Main St., Room 311
Knoxville, TN 37902

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MONTHLY REPORTS OF 311 SERVICE REQUESTS


Service Requests for September 2019

Reports in PDF format
2019

September 2019 [PDF]
August 2019 [PDF]
July 2019 [PDF]
June 2019 [PDF]
May 2019 [PDF]
April 2019 [PDF]
March 2019 [PDF]
February 2019 [PDF]
January 2019 [PDF]

2018


December 2018 [PDF]
November 2018 [PDF]
October 2018 [PDF]
September 2018 [PDF]
August 2018 [PDF]
July 2018 [PDF]
June 2018 [PDF]
May 2018 [PDF]
April 2018 [PDF]
March 2018 [PDF]
February 2018 [PDF]
January 2018 [PDF]

2017

December 2017 [PDF]
November 2017 [PDF]
October 2017 [PDF]
September 2017 [PDF]
August 2017 [PDF]
July 2017 [PDF]
June 2017 [PDF]
May 2017 [PDF]
April 2017 [PDF]
Category Total Cases % On Time
Daily Service & Repairs
Public Service 389 97.30%
Solid Waste 746 96.90%
Infrastructure: Engineering
Traffic (Majority streetlights, Signal Shop short 3 people) 388 64.90%
Civil 34 100.00%
Stormwater 147 87.00%
Property Maintenance, Zoning, Permitting, & Enforcement
Building Inspections / Zoning 71 69.00%
Municipal Court 166 88.00%
Codes Enforcement 1,414 99.30%
Parks & Recreation
Parks & Recreation Maintenance 21 95.20%
TOTAL SERVICE REQUESTS 3,427 92.70% *

*As of 10/25/19 there are still 78 total service requests open for the month of September

COLOR KEY:
Above Standard Average Needs Improvement


Top 5 Service Requests Received in September 2019


Service Request Category Total Number Average Days Open
Codes Enforcement: Lot Complaint 1,257 13.7
Trash / Recycling Cart Issue 400 2.2
Trash Pickup Missed 364 2.3
Street Light Maintenance 193 21.3
Municipal Court 152 2.4


311 Center for Service Innovation Statistics

Statistic Category Statistic Number
Number of Calls 12,822
Average Answer Time 42 Sec.
Grade of Service (Calls answered in 20 sec. or less) 71.0%