City of Knoxville offices will be closed Friday, April 10, 2020, for the Good Friday holiday.

This closure includes the 311 Center for Service Innovation, which operates the 311 and 211 phone numbers. Residents needing to make reports to 311 or access 211 services on Friday or over the weekend are encouraged to visit KnoxvilleTN.gov/311 to submit an online request, email [email protected] or go to 211.org.

For information on COVID-19 or Census 2020, and to access a list of social services available in our community, residents can utilize the chatbot at KnoxvilleTN.gov/chat.

Waste Connections will run its normal residential garbage and recycling routes on April 10; Thanksgiving and Christmas are the only days of the year when residential curbside trash and recycling are not picked up as scheduled. Crews will also collect downtown trash and recyclables on a regular schedule on Good Friday and Easter Sunday.

The City's five recycling drop-off centers will be open on Good Friday, but the Goodwill attendant will only be available to receive donations of household goods until 1 p.m. Please practice social distancing when you drop off donations.

The City's Solid Waste Facility, 1033 Elm St., will be closed on Friday, April 10, for the holiday, and Saturday, April 11. As previously reported, the Solid Waste Facility is now closed every Saturday, due to the current COVID-19 pandemic. In addition, starting Thursday, April 9, the Household Hazardous Waste drop-off side of the Transfer Station will be closed until further notice.

For the latest updates on the City of Knoxville’s response to COVID-19, including the text of Mayor Kincannon’s Executive Orders and pandemic-related closures, visit KnoxvilleTN.gov/COVID19.