City of Knoxville offices will be closed on Friday, April 2, 2021. 

This closure includes the 311 Center for Service Innovation, which operates the 311 and 211 phone numbers. Residents needing to make reports to 311 or access 211 services on Friday or over the weekend are encouraged to visit KnoxvilleTN.gov/311 to submit an online request, email [email protected] or go to 211.org. 

The new My Knoxville app, available for Apple and Android mobile devices, also allows users to report potholes in local roads, graffiti, overgrown lots, and other neighborhood issues. 

The holiday weekend doesn’t affect waste and recycling collection. Waste Connections will run its normal residential garbage and recycling routes. (Thanksgiving and Christmas are the only days of the year when residential curbside trash and recycling are not picked up as scheduled.) Downtown trash and recyclables also will be collected as usual.

Knoxville Area Transit operates on its regular weekend schedules. 

Additional City services affected by the holiday:

• The City's five recycling drop-off centers will be open on April 2, but the Goodwill attendant will only be available to receive donations of household goods until 1 p.m. 

• The City's Solid Waste Facility, 1033 Elm St., will be closed on Friday, April 2, and Saturday, April 3. Due to the holiday, the monthly Free for City Residents Day will be held on Saturday, April 10. This service is for City of Knoxville residents only—please no contractors and no shingles. Customers should be prepared to show proof of City residency.