City of Knoxville offices will be closed Friday, Dec. 24, Monday, Dec. 27, and Friday, Dec. 31. 

The closure includes the 311 Center for Service Innovation, which connects residents who call 311 and 211 to City and social services, respectively. Residents who need to call 311 over the holiday weekend may opt to use the My Knoxville app for iPhone and Android, submit a request at KnoxvilleTN.gov/311 or email [email protected]. A list of social services and community resources for food, housing, mental health assistance, etc., is available at tn211.org. If you are experiencing an emergency, call 911. 

Residents should be aware of these other holiday-related schedule changes: 

• Knoxville Area Transit buses and trolleys will not run Saturday, Dec. 25 or Saturday, Jan. 1, 2022. They will operate on a Sunday schedule on Friday, Dec. 24, and a regular weekday schedule on Friday, Dec. 31. The Knoxville Station Customer Service counter will be closed Dec. 24, 25 and Jan. 1, 2022.  

• Because Christmas falls on Saturday this year, Waste Connections will pick up trash and recycling on residents’ regular service days. However, their office will be closed on Fridays, Dec. 24 and 31. 

Between Monday, Dec. 27, and Jan. 7, 2022, crews will collect excess holiday household waste that is properly bagged along with broken-down cardboard. These extra items must be set next to—not on top of—full garbage carts.

Downtown trash and recycling, which are usually serviced by City crews on Saturdays, will be picked up on Sunday, Dec. 26. 

• The City's Solid Waste Facility located at 1033 Elm Street will be closed on Friday, Dec. 24 through Monday, Dec. 27, with regular hours resuming on Tuesday, Dec. 28. For the New Year’s holiday, the facility will be closed on Friday, Dec. 31 and Saturday, Jan. 1, 2022, with regular hours resuming Monday, Jan. 3, 2022.  

“Free for City Residents Day” at the Solid Waste Facility will be held on Saturday, Jan. 8, rather than the usual first Saturday of the month. This service is for City of Knoxville residents only; please no contractors and no shingles.  

• The City's five recycling centers will be open, but the Goodwill attendant will only be available for household goods donations for a half day on Friday, Dec. 24. The center will be unstaffed but open for recycling drop-off on Saturday, Dec. 25 and Saturday, Jan. 1. Please don’t leave donations at unstaffed centers. 

For tips on preventing waste by recycling or donating gently used items during this giving season, check out the City’s recycling guide.