Did you correctly name this month's mystery employee?
It's Renae Groen, of 311 Center for Service Innovation and East Tennessee 211.
She's worked for the City for eight years and lived in East Tennessee for 18.
One clue about Renae's identity is that she's from America's Dairyland, which is the nickname of Wisconsin. The state is also home to Miller Brewing Company. Is it a coincidence that her favorite food is pizza, which is covered in cheese and tastes good with beer? You'll have to ask her.
When callers reach Renae, they can be sure she can provide them with the best resources. She's an AIRS (Alliance of Information and Referral Systems) Certified Community Resource Specialist, which means she meets industry standards for her profession. She's tops in our books!
You'll find Renae and her colleagues busy helping others and celebrating National 2-1-1 Day (with cake!) on Feb. 11, 2022.