We want to do everything possible to make your computer, email, and your overall work day run as smoothly as possible.
That’s why we have compiled some important updates, that you Need to Know.
If you have any questions, please don’t hesitate to reach out.
Thank you,
Mark Parker / Chief Technology Officer
KnoxvilleTN.gov/InfoSystems
Some of your email accounts have grown quite large. Please make an effort to go through your emails and delete those you no longer need. An easy way to do this is to sort by sender and delete some of the obvious ones you no longer need or filter by unread and delete the old unread ones. If you haven't read it in over a few months, you probably aren't going to. We also now automatically empty out your Deleted Items folder when emails are in there for more than 30 days. Our emails are backed up, so if you find you deleted an email you need, we should be able to get it back.
We receive a lot of requests for increased network storage. While we are accommodating, we would also like for you to review the files that you have stored on the network before you make the request and delete the ones that are no longer needed. There are more than a million files on our network that haven't been accessed in over 10 years.
You will be able to use Microsoft OneDrive for your cloud-based file storage needs in the near future. Some of you have used apps like Dropbox and Google Drive for your storage needs in the past. If you have done so, please contact us and we will get you set up with OneDrive now so you can transition your files over. In a few months we will no longer allow access to these other file sharing sites. Our Microsoft OneDrive accounts are backed up on a nightly basis.
We will be rolling out our annual security training soon. Be on the lookout for an email. Everyone with computer access needs to complete this training in a timely manner. Failure to do so may result in your network account being locked out until your training is complete.
There have been several local agencies that have experienced attacks recently. Email is the number one method to launch these attacks. Pay close attention to emails you receive, especially when things don't look quite right. Never disclose your user accounts or passwords in an email. Be careful clicking on attachments you aren't expecting. If you are unsure, use the phish button to report the email as phishing to us and we will review it.
In the next few weeks we will be launching a new updated version of InsideKnoxville. If your department has a website on our current InsideKnoxville and you haven't already been in touch with Mary Alarcon, please reach out to her.