Congratulations to the following individuals and departments receiving a special “kudos” from callers into 3-1-1.

From 3-1-1: • Ryan Noles From Engineering: • George Nennstiel From Public Service: • Andrew Anderson • James Burress • Steve Collins • Johnathan Hardie

Departments: • Fire Department Station 15 • Public Service East Area • Public Service Construction • Transfer Station

Government Fleet Magazine and the American Public Works Association named Knoxville one of the top 50 Fleets in the country!

This is the first time Knoxville has been recognized as a “Leading Fleet” and we were the only Tennessee Fleet recognized this year.

Fleets are judged on showing leadership with staff, with customers, and within the community; staying efficient and competitive; overcoming challenges; and having a vision and direction for the operation.

Congratulations to Director Nick Bradshaw and his team!

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Knoxville's 311/211 Wins 2023 Award of Excellence

CS Week ENGAGE311 announced Knoxville’s Center for Service Innovation 311/211 (CSI) as its 2023 Award of Excellence winner.

This annual award salutes significant enhancements in performance, teamwork, improvements in customer experience, process and collaboration throughout the organization and recognizes achievements in service levels. 

Knoxville’s Director Russ Jensen presented an overview of the CSI’s recent technology enhancements, process improvements and departmental collaboration during today’s ceremony. “Innovation is in our name,” Jensen said, “and we are constantly working to improve service. We do this by making sure we hire people with the right focus, giving them the tools they need and most importantly, empowering them to do the right things to help our customers.”

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