Customer Service is what the City of Knoxville 311 Center for Service Innovation is all about. City residents can dial 311 to access information about services provided by the City, submit an online Service Request below or through our My Knoxville App.
Start a new service request below. Select an item and then click on the Continue button at the bottom of the list on the right. If you do not see your service request type on this list, please call 311 to make your request.
To review details on this or other requests, please visit:
RECORD SEARCH.
If you have problems submitting a request on a mobile device, please download the My Knoxville App:
Apple Store |
Google Play Store.
Call 311 or 865-215-4311
Monday-Friday 7 a.m. to 5 p.m. except for holidays.
Reach us via email at
[email protected].
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 Rocky is the City’s official chatbot. To chat with Rocky, click on the button near the bottom right of your screen or send a text to 888-601-5669.
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