Preparations are underway for the predicted inclement weather over the next several days. KUB will continue to monitor forecasted weather conditions and implement our storm plans accordingly. Just as KUB is taking steps now to prepare for the outages that may come, we want to help customers prepare by providing information on what to expect and how to stay safe during extended outages. 

As of 11:00 a.m. today, February 16, all of KUB's systems are operating at normal capacity with no issues. With the potential forecast of ice and sleet, there is a potential for power outages as ice may weigh down tree limbs, overhead lines, and equipment. If there is ice and sleet, restoring power will be a multi-day event as crews work to access the affected areas. Customers are advised to plan accordingly, and we ask them to be patient as our crews work as quickly as they safely can to restore power. 

All KUB payment center locations will be closing today at noon as a precaution due to the forecasted inclement weather. Customers can still access their account and make payments online at www.kub.org. 

Crew Strength 

We will maintain appropriate staffing levels throughout the forecasted storm event. Crews are already staged at key locations throughout KUB's service territory to respond as quickly and safely as conditions warrant. 

Online Outage Map 

Please refer to this map for the latest outage numbers. The information refreshes every 15 minutes. Refresh your computer or mobile device to get the most current outage totals if you have had the outage map page open for an extended period. 

Reporting an Outage 

Please report all power outages immediately to KUB to ensure you are on the list for repairs. Click on the Report an Outage link on the KUB website homepage or call 524-2911 or 1-800-250-8068 to report outages. KUB would also like to remind customers that we do not check Facebook or Twitter postings to gather information on the locations of power outages. 

Be sure KUB has your correct phone number. That will enable you to report outages quickly and easily on our automated outage line. It will also help KUB contact you to verify whether your power has been restored. You can update your number in your profile on www.kub.org or by calling 865-524-2911. (You will need to register, if you haven't already.) 

KUB determines the order of restoration in the following sequence:

* Critical system loads that include communications systems, water/wastewater pump stations, hospitals, and other services vital to public welfare.
* Transmission lines (the backbone of the electric system) serving large numbers of customers.
* Substation equipment that can impact large numbers, as well.
* Distribution lines serving subdivisions, large housing areas, and commercial areas.
* Service lines and transformers that serve small numbers of customers.
* Service lines and transformers serving individual customers. 

Tree Pruning 

KUB prunes trees in our service area on a three- to four-year cycle to help provide safe, reliable electric service. The pruning can help prevent limbs falling on lines in storms like we are facing. It does not, however, help prevent damage from trees that fall due to ice buildup. 

Winter Storm Safety Tips 

Storm tips are also available at our website www.kub.org. And the Red Cross has tips on its site at http://www.redcross.org/news/article/American-Red-Cross-Offers-Winter-Storm-Safety-Tips. 

Stay Away from Downed Power Lines/Contact with Trees and Limbs 

As restoration efforts continue, KUB advises customers to stay well away from any downed power lines, as they may be energized. Also be mindful that trees leaning on power lines, utility poles, and related equipment can conduct electricity, and avoid contact. Trees and limbs on the ground may be in contact with energized power lines and may pose a threat as well. Additionally, KUB reminds customers to stay at least 25 feet from the work area for their safety and the safety of our crews. 

Use Portable Generators Properly 

* Generators should be installed and inspected by licensed electricians. Improperly installed generators can be a safety hazard to utility workers as well as to homeowners.
* Never connect the generator to your home's main wiring circuit. Disconnect your home from the power system before hooking up a generator. If you don't, electricity may flow backward into the power lines, endangering you, your neighbors, and the lineworkers who are working to restore power.
* Locate the generator in a well ventilated area, preferably outside your home. Gasoline-powered generators can produce deadly carbon monoxide.
* Plug appliances directly into the generator. Use extension cords if necessary, but do not exceed the recommended wattage noted on the generator. KUB, a municipal utility serving Knox and parts of seven adjacent counties, provides reliable electric, gas, water, and wastewater services to more than 445,000 customers.