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      Report trash, recycling or cart issues to (865) 215-4311 or [email protected]

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      HOLIDAY & WEATHER ALERTS
      Waste Connections will collect city residents' garbage and recycling on a one-day delay this week, Feb. 2-7. If Monday is your pickup day, plan for a Tuesday pickup. If it's Tuesday, plan for a Wednesday pickup, and so on. Thank you for your patience!

      Crews will still collect overflow from last week's missed pickups.       Please place overflow bags of garbage next to carts. Additional recycling may be set next to carts in a cardboard box or other container clearly labelled as recycling; no plastic bags, please!




      MISSED GARBAGE PICKUP

      If your gray City of Knoxville garbage cart was not emptied on your regular pickup day, please follow these guidelines:

    • Leave your cart at the curb; do not pull it back to your house. Occasionally drivers work late or collect missed carts the next day.

    • Wait until the next business day to report. Trucks break down, construction blocks roads, and stops are rerouted. Even if you've noticed a pattern of when the truck comes by, there are no set times for pickup. You can't be sure you were missed until the following day; therefore, please wait to report.

    • Report within two business days of being missed. If Monday is your pickup day, for example, please report on Tuesday or Wednesday. If you miss the reporting window, we still want to know--but the driver can't return for the trash until the next scheduled pickup day.

    • Report by calling 311 or by using the "Report Missed Pickup" button above. For fastest service, please do not email to report. Consider downloading the "My Knoxville App" to report trash misses or any other City-related issue.